Will-Call

How do I Order
Decide if you want to pick-up at our Kahului or Lahaina store, then give us a call or stop by your store of choice. Shop for restaurant quality ingredients! We'll help you find the right product and schedule your order.
 
What is your Order lead-Time
Based on product availability, we'll schedule a day and time that is best for you. Although some items may have longer lead times, most are available within 24 to 48 hours. We suggest that orders be placed 2 to 3 days in advance, up to a week prior to store pick-up. Please see above pickup schedule for details. Schedule is subject to change based on holidays.
 
I’m at the store, how do I get my order?
Notify our cashier that you have a will call order and it will be brought to you.
 
What payment options do I have?
Payment is not required until pick-up. Pay with cash, check, EBT, Mastercard, Discovery, American Express or Visa. VIP Foodservice account customers pay with cash or check.
 
Are will call orders a part of the rewards program?
Yes. Learn more about our rewards program here.

What if I need to postpone my pick-up day?
Assuming it's safe to do so, orders can be held up to 1 day after your scheduled pick-up. However, fresh items must be picked-up as scheduled. Call as soon as you know you'll be delayed, to arrange for a new pick-up date and time. Otherwise, your order may be returned to our warehouse.
 
Is there a minimum quantity to order?
No minimum. However, you must order in full case quantities.

What are good things to know about “will call” items?
Will call items are generally sold by the case, not individual units or bags. Unlike retail ready products, cases may or may not have nutritional panels or cooking instructions.
 
What is your return policy on will call items?
Check your order carefully when you pick up. For food safety reasons, we don't accept returns of perishable or produce items. All returns must be stored in original container, with all labels intact. Containers should be free of markings and damage.